Order Cancellation Policy
RoyalexLeather – USA
At RoyalexLeather, we are committed to delivering high-quality handcrafted leather products with exceptional service. Because each item is made to order, we have implemented the following Order Cancellation Policy to ensure smooth processing and fair handling for both parties.
Cancellation Guidelines
To request a cancellation, you must verify your identity via Email within 24 hours of placing the order.
Once your identity is confirmed, the cancellation will be processed according to the following timeframes:
- Within 24 Hours of Order Placement
A 35% cancellation fee will apply. The remaining balance will be refunded to your original payment method. - After 48 Hours of Order Placement
A 50% cancellation fee will apply. The remaining balance will be refunded.
After 5 Days of Order Placement
Cancellations will no longer be accepted as your custom leather item will already be in advanced production or shipped.
Important Notes
- Cancellations after shipment are not allowed. However, you may be eligible for a return or exchange under our 30-Day Return Policy, subject to terms and conditions.
- Refunds (after deductions) will be processed within 5-7 business days after cancellation approval.
- We reserve the right to decline a cancellation request if the product has already entered final production or been shipped.
Need Help?
If you have any questions regarding order cancellation or your purchase, contact our support team:
📧 support@royalexleather.com
Your satisfaction is important to us — thank you for choosing RoyalexLeather.
